Good Food Ireland® Box Terms and Conditions

GOOD FOOD IRELAND® BOXES

Good Food Ireland® Boxes are available to purchase on an annual, quarterly or once off basis.

To subscribe to a Good Food Ireland® Box, you must first create an account.

Subscriptions cannot be exchanged for cash.

Each Box will have a different selection of ambient food and drink products from the Good Food Ireland® Collection of the best artisan makers around the Island of Ireland. Good Food Ireland® cannot guarantee that a selection available in a particular time period will be available thereafter.

By subscribing to our Boxes, you agree to pay your subscription fee for the goods that are purchased and delivered for the term agreed by both parties. You can subscribe to any one of our Boxes for yourself or you can give as a gift.

Subscription Renewal

Good Food Ireland® do not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed after your current subscription of annual, quarterly or 1 month expires unless the subscription is ‘set to cancel’ before your final payment date in your initial commitment.

Your subscription is continuous until you cancel. If you do not cancel your membership prior to your subscription renewal, your subscription will automatically renew for a new subscription period of the same amount of time.

Pre-paid Annual Subscriptions

An annual pre-paid subscription is an agreement to receive a Good Food Ireland® Box which we will dispatch every 3 months for a 12-month period. Your annual pre-paid subscription commences on the date of purchase. Once purchased your first Box will be shipped in accordance with the next dispatch date.

Quarterly Subscriptions

By subscribing you agree to pay the quarterly subscription fee for the products that are supplied for each quarter. Your credit card will be debited for each Box 24 hours before the cut-off date for each of the Boxes. Please pay particular attention to these dates.

Once Off Subscriptions

To purchase a once off Subscription, you must place your order for your chosen Box on or before the date for last orders for that box. You will be charged at checkout and your order will be duly dispatched in time for that particular Good Food Ireland® Box celebratory occasion, i.e., St Patrick’s Day etc.

Cancellation

Good Food Ireland® Boxes are supplied on a subscription basis. By signing up you agree it is your responsibility to cancel your own subscription by logging into your account profile. The Company does not accept responsibility to cancel your account on your behalf. It is up to you as the subscriber to cancel the subscription.

Cancellations must be completed before the next renewal date. Unless your subscription is cancelled by you 24 hours prior to the next renewal date for your current agreed period your subscription will be automatically renewed for the same amount of time i.e., if your annual subscription was purchased on 15th February it will automatically be renewed and charged to your credit card on the 15th February the following year for a further 12-month period.

Due to the fact that pre-paid annual subscriptions are discounted they cannot be cancelled mid-term.

Cancellations of quarterly subscriptions must be made 24 hours prior to the cut-off date for the next dispatch i.e., if the cut-off date for the dispatch of a Box is Monday 31st May, then you must cancel your subscription by 30th May. If you do not cancel prior to that date you will be charged for that quarters Box and it will be dispatched to you.

You may cancel your subscriptions by logging into your account on the Good Food Ireland® website www.goodfoodireland.ie.

Billing & Payments

Please note, annual and quarterly subscriptions will automatically renew for an additional subscription period of the same amount of time unless you cancel your subscription prior to the end of your then current agreed subscription period.

Unfortunately, we cannot accept Prepaid Credit and Debits Cards for our subscription service.

We want you to have the best possible experience while availing of our Subscription Box service and so we encourage you to constantly monitor and update your payment method information or cancel your membership should you wish to discontinue your subscription.

Shipping & Delivery

We are delighted to partner with UPS for Worldwide Delivery of non-chilled Boxes. Boxes with chilled products are delivered throughout the island of Ireland and Europe. Non-chilled Boxes are dispatched Monday to Friday. We do not dispatch or deliver over the weekend or public holiday’s as we want to ensure your Box arrives in perfect condition. We dispatch chilled food Monday and Tuesday to help ensure your Box arrives before Friday. Please ensure delivery address and phone number are correctly inputted before placing the order. Any failed deliveries through no fault of our own or through no fault of UPS for example, wrong address given, refused delivery by the recipient or no one available to receive the package, the purchaser is liable for delivery charges. The Good Food Ireland® Box subscribed to will be dispatched in a timely manner in order to meet the deadline for the particular celebration event as outlined on the website. Our delivery company is responsible for the delivery of the goods ordered. We will issue an email with a Tracking number as soon as the Box has been dispatched so the receiver can see where the order is at any given point. We cannot guarantee that the Box will arrive on a specific date or at a specific time. The courier will require a signature on delivery which means they cannot leave a Box unattended. If the receiver is not available to accept the Box the courier will call the number supplied at the time of purchase to make alternative arrangements for delivery or collection.

Imagery

All images depicted are for illustration purposes only

Customs & Import Tax

When ordering goods from our site for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. It is the receiver’s responsibility to declare the package or the receiver can appoint a broker agent to declare the package. Any additional charges for customs clearance must be borne by the receiver. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from our site, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. It is important to note that cross-border deliveries may be subject to opening and inspection by customs authorities.

Returns & Refunds

Good Food Ireland® makes every effort to ensure that your order arrives with you in perfect condition. If this is not the case please contact us within 48 hours of receiving your order. Email: [email protected] If you are not satisfied with your product, we will issue a refund or exchange if the item is returned to our warehouse within 7 days of receipt.

Products must be returned unused, in their original packaging, and in re-saleable condition. Please be advised that Returns cannot be accepted for perishable products, or personalised items. Refunds exclude delivery charges. Good Food Ireland® do not accept returns on any food products.

Customer Care

We are here to help. You can contact our sales team at [email protected] or telephone +353 53 9158693 (Office hours Mon-Fri exc. ROI bank holidays).